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Job description
Roles and Responsibilities
Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
Building lasting relationships with clients and other call center team members based on trust and reliability
Utilizing software, databases, scripts, and tools appropriately
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs
Taking part in training and other learning opportunities to expand knowledge of company and position
Adhering to all company policies and procedures
Desired Candidate Profile
Excellent Communication skills with strong command on English Language.
Ability to multitask, manage time and prioritize
Good data entry and typing skills
Good computer skills
Ability to ask prying questions and diffuse tense situations
Strong time management and decision making skills
Comfortable working for Night Shift
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