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Process Associate

26-10-2020 18:09

Offering: Administrative job, clerical job, support jobs in India, Pondicherry ... View detailed ...

Job description Roles and Responsibilities Build sustainable relationships of trust through open and interactive communication Maintain records of customer interactions, customer accounts, and file documents Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Building lasting relationships with clients and other call center team members based on trust and reliability Utilizing software, databases, scripts, and tools appropriately Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.

 

Customer Support Officer for an MNC Company

28-01-2012 17:48

Offering: Administrative job, clerical job, support jobs in India, Pondicherry ... View detailed ...

We are hiring candidates for Domestic BPO Process Pondichéry, Puducherry, India having the Qualification +2, ITI, Diplomo, Degree with Excellent package. Contact: Sathish Address: Mphasis Office, OM Shakti Complex, Karuvadikuppam, Puducherry. Interview Timings: Monday to Friday at 10 AM. Kindly refer your friends and all known persons.

 

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